AI-SEARCH-REPAIR-REPLACEMENT-POLICY-READY
Why this source card matters
Repair and replacement answers are risky because they sit between return policy, warranty coverage, safety guidance, shipping costs, parts availability, manufacturer rules, and support discretion. A confident AI answer can turn “we will inspect it” into “we will replace it,” or miss exclusions that only a manager should apply.
STOP PUBLISHING: do not let AI publish repair, replacement, warranty, return, refund, store-credit, shipping-label, inspection, safety, or manufacturer-service claims until the current source record is verified and exact public wording is approved.
Copy/paste repair-vs-replacement source card
| Field | What to verify | Safe wording rule |
|---|---|---|
| Product / order / model | SKU, variant, serial/model number, purchase channel, purchase date, order ID, and active policy version. | Do not generalize from another model, marketplace, region, or outdated policy. |
| Issue category | Defect, missing part, damaged in transit, wear-and-tear, misuse, cosmetic issue, safety concern, compatibility problem, or setup error. | Use neutral intake language until photos, logs, or inspection support the category. |
| Eligibility source | Warranty terms, return window, repair center rules, manufacturer authorization, safety notice, recall page, or manager-approved exception. | Name the current source internally; public wording should avoid unsupported guarantees. |
| Outcome options | Repair, replacement part, full replacement, refund, store credit, exchange, troubleshooting only, or escalation/no immediate promise. | Phrase as “may be eligible after review” unless the source explicitly guarantees the outcome. |
| Cost and shipping | Who pays diagnostic, labor, parts, return label, outbound shipping, restocking, deductible, or disposal fees. | Separate inspection fees, shipping labels, and replacement shipping from the repair/replacement decision. |
| Evidence required | Photos/video, original packaging, serial plate, receipt, troubleshooting steps, safety stop-use instruction, or inspection address. | Ask for only the needed proof and include privacy/safety boundaries. |
Customer-safe reply snippets
Thanks for the details. We need to review the product, order, and current policy source before confirming whether repair, replacement, exchange, refund, or store credit applies. Please send: [required proof]. Do not discard the item or packaging until we confirm the next step.I can help route this for review, but I do not want to promise a repair or replacement before the team checks the current warranty/return source and any safety or manufacturer rules. The next safe step is: [inspection / troubleshooting / manager review / authorized service contact].AI audit prompt
Act as a cautious AI-search content QA assistant. Review this repair-vs-replacement source card and find any claim a chatbot, FAQ, AI Overview, or support macro might overstate. Flag promises about eligibility, timing, shipping cost, warranty coverage, inspection, safety, manufacturer authorization, refunds, replacements, or exceptions. Return: (1) risky claim, (2) missing source, (3) safer wording, (4) who must approve before publishing.Mini checklist before publishing
- Current repair/replacement policy source is linked internally and dated.
- Warranty, return-window, recall/safety, and manufacturer-service pages do not conflict.
- Customer reply avoids final outcome promises until evidence and eligibility are reviewed.
- Shipping, fee, refund, and store-credit language is separated from repair/replacement eligibility.
- Any safety-sensitive issue routes to a human reviewer before public AI answers are updated.
Related free assets: Warranty Registration Checklist, Product Recall and Safety Notice Checklist, and Return Window and Deadline Checklist.
Product signal: if repair/replacement source-card checks earn clicks, replies, or reuse, add a repair/replacement policy appendix to SEO After AI covering warranty pages, chatbot macros, FAQ/schema wording, manufacturer links, support escalation, and stale-policy cleanup.