Why this needs a source card
Pest-treatment messages can mix resident instructions, vendor recommendations, lease or community rules, access notices, chemicals, pets, children, health concerns, and sensitive blame questions. A rushed automation can accidentally tell residents to use unsafe prep steps, promise treatment success, reveal another resident's complaint, or state fee/violation outcomes that have not been approved.
PEST-TREATMENT-PREP-CARD-READY. STOP AUTOMATION: do not let AI provide chemical-safety advice, guarantee eradication, assign blame, disclose neighbor reports, promise entry or re-entry timing, threaten fees or violations, or close a health/safety concern without verified vendor/manager instructions.
Copy/paste intake fields
Resident / unit: [name + unit]
Pest issue: [bedbug / roach / rodent / ant / flea / unknown / recurring]
Treatment stage: [inspection / first treatment / follow-up / missed prep / post-treatment question / vendor review]
Vendor instruction source checked: [vendor sheet / work order / email / portal note + date]
Resident prep required: [bag items / clear area / laundry / remove pets / access / none verified]
Access window / notice source: [official notice + delivery proof + date]
Re-entry / safety wording source: [vendor-approved text only]
Pets / children / health concern mentioned: [yes/no + route to manager/vendor]
Prior related ticket: [ticket ID + status]
Approved next step: [send prep notice / ask vendor / reschedule / manager review / emergency route]
CRM/PMS labels: [pest-treatment-prep / access-needed / vendor-review / health-safety-review / missed-prep]
STOP AUTOMATION if: chemical safety, health symptoms, blame, fee/violation threat, neighbor identity, entry authority, re-entry timing, or treatment success claim is not verified.
Resident-safe acknowledgement
Hi [Name], thanks for checking on the pest-treatment preparation for [unit]. We are verifying the current vendor instructions and property notice before confirming the exact next step. We do not want to guess about preparation, access, re-entry timing, fees, or treatment expectations from the message alone.
If a resident asks about safety or symptoms
We cannot give medical or chemical-safety advice in this message. We will route the treatment-instruction question to the approved vendor/manager process, and if there is an urgent health or safety concern, please follow the appropriate emergency or professional guidance for your situation.