Resident-safe first replies
1. Request received
Thanks for reaching out. We received your request and are routing it through the property's review process so the right person can respond using the current records and approved contact path.
2. Need approved contact path
Thank you for the details. To make sure this is reviewed correctly, please use [approved accommodation/contact path] or send the requested information to [approved contact]. We will keep this note with your record.
3. Privacy-sensitive details present
We appreciate you sharing this. Because the request may include private or accommodation-sensitive information, we are routing it to the appropriate reviewer rather than handling it in a general message thread.
AI review prompt
Review this draft accommodation-sensitive property-management reply.
Goal: acknowledge the request, preserve privacy, route to the approved reviewer, and avoid legal/fair-housing conclusions.
Verified facts only:
[Paste approved policy/contact path, request date, property record, and reviewer instructions]
Draft reply:
[Paste draft]
Check for:
1. Any approval, denial, medical judgement, disability assumption, legal conclusion, lease interpretation, fee promise, parking promise, animal-policy conclusion, or deadline invented without review.
2. Any unnecessary private health, disability, household, animal, applicant, or resident-identifying detail.
3. Any request for documentation that is not on the approved process/source.
4. Any tone that sounds punitive, dismissive, retaliatory, or inconsistent.
5. A safer version under 120 words that routes to the approved reviewer.