Copy/paste intake fields
Property / area: [building, floor, chute room, dumpster, compactor, curb, bulk area]
Issue type: [trash chute jam / overflow / bulk item / missed pickup / odor / contamination / access problem / possible fine]
Source checked: [waste vendor portal/email / city rule / property notice / lease addendum / camera log / staff inspection + date]
Resident question: [what they asked]
Vendor pickup status: [verified date/window only / not verified / vendor review needed]
Bulk item details: [item type, location, photo/source, safe access notes]
Fee or violation language source: [manager/accounting/legal-approved text only]
Health, pest, or safety concern mentioned: [yes/no + escalation route]
Approved next step: [acknowledge / ask resident for photo / create vendor ticket / manager review / send official notice]
CRM/PMS labels: [trash-chute / bulk-pickup / vendor-ticket / sanitation-review / fee-review / resident-notice]
STOP AUTOMATION if: pickup timing, fines, violations, blame, camera identity, health/sanitation claims, access rights, or reimbursement is not verified.
Resident-safe acknowledgement
Hi [Name], thanks for reporting the trash/bulk-pickup issue at [area]. We are checking the current property record and vendor/source details before confirming the next step. We do not want to guess about pickup timing, fees, responsibility, or access from the message alone.
If the issue may affect safety or sanitation
We are routing this for property-team review because the message mentions a possible access, sanitation, pest, odor, or safety concern. Any official notice, fee, or vendor timing will come from the approved property process after the source records are checked.